Time zone per hotel
Cancún and Mexico City don't share midnight. Seatings, attendance and reports use the hotel's time zone, not the server's.
Solutions · Chains and groups
One dashboard for every hotel; every hotel with its own rules.
Management compares occupancy and no-shows across properties; each hotel runs on its own time zone, its own PMS and its own rules. Roles and permissions decide who sees and who touches what.
Multi-hotel
Built to run several properties.
Rules by level
Organization, hotel or restaurant: the most specific rule wins. A chain sets the standard; a property adjusts it.
5 roles and per-user permissions
Owner, admin, management, reservations and host, with permissions tunable per user. The host doesn't see prices; reservations doesn't touch rules.
Full audit trail
Every action with user, IP and time. Kept for 12 months.
Your own SMTP per brand
Emails to guests go out from each brand's own domain.
Per-integrator quotas
Each external channel sells at most the share of capacity you assign it, per restaurant.
Management
Comparison across hotels, without asking for reports.
Reservations and covers per restaurant and seating, attendance and cancellations, hotel by hotel and as a whole. The same screen for the group's F&B director and for each property's manager, with what each is allowed to see.
- Attendance and cancellations per hotel
- The channel of each reservation: concierge, guest booking page, API
- Export by period
Diners across the group
One diner, one profile across the organization.
The guest profile belongs to the organization: if a guest dines at your Cancún hotel and then at the Mexico City one, their allergies and visits go with them. Each user sees only what belongs to the restaurants assigned to them.
- Visits and no-shows across every hotel in the group
- Merge duplicates and anonymize on request, with a record
- Floor plan per restaurant, optional per hotel
Also worth a look
- Restaurant reservationsRestaurant reservation software for hotels and resorts: seatings with covers, tables, rules by guest category and stay, and room lookup.
- IntegrationsOPERA Cloud available; Mews and Cloudbeds, not yet. Bilingual transactional email, your own SMTP on Enterprise, public API, webhooks and an MCP server.
- API and webhooksPublished OpenAPI 3, idempotency, signed webhooks, per-integrator quotas and an MCP server for AI assistants. For the guest app, the kiosk or the chatbot.
Frequently asked questions
Can each hotel have different rules?
Yes. Rules are defined per organization, hotel or restaurant and the most specific one wins.
Do users see every hotel?
Only the ones assigned to them. A host sees their restaurants; a manager, their hotel; management, the group.
Can we use our PMS at each property?
Yes. The integration is configured per hotel, with its own credentials and category mapping.
How is Enterprise contracted?
Request a demo and tell us how many hotels and restaurants you run; we'll send you an annual proposal.