Allergies over time
Whatever they declared on any visit, in view on every new reservation.
Product · Guest profiles
Remember every diner the way your best server would.
Every reservation feeds the profile of the person who made it: visits, no-shows, allergies over time and your team's notes. Your concierge sees it when booking and your host when greeting them.
On every plan. Nothing extra to enter.
How it works
Built automatically, one reservation at a time.
- 01
A reservation comes in
From the concierge, the guest booking page or the API: they all count toward the same profile.
- 02
It links to a profile
By PMS profile or email, never by a similar name. A generic agency email doesn't mix anyone up.
- 03
Your team sees it in time
Severe allergies and notes on the reservation, before the diner sits down.
What it solves
Personal service, without relying on memory.
Notes and tags
Anniversary, favorite table, the wine they bring: what your team noted, with author and date.
History across the hotel
Visits and no-shows in every restaurant your role can see.
Groups and organizers
A group reservation links to whoever organized it, without mixing up the guests.
Also worth a look
- All-inclusive resortsCovers per seating that close when full, inclusion by guest category and stay, one host for buffet and à la carte. Reservations for all-inclusive resorts.
- Chains and groupsSeveral hotels, each in its time zone, rules per organization, hotel or restaurant, roles and permissions, audit trail and your own SMTP. For hotel chains.
- PricingMesatto pricing: three plans with a fee per hotel, restaurants included, monthly or annual billing and no per-cover fees. 14-day free trial.
- Vs. spreadsheetsWhat happens to covers, pricing by guest category and no-shows when reservations live in a spreadsheet, and what changes with Mesatto.
Frequently asked questions
Does my team have to enter anything extra?
No. The profile is built from the reservations they already take. Notes and tags are optional.
What about two guests with the same name?
They're never merged by name. If they ever end up together through a shared email, you split them in one step.
Who sees the notes?
The roles you give the permission to, and only for the restaurants assigned to them.
Can I delete a diner's data?
Yes. You anonymize their profile and reservations in one step, and who did it is recorded.