Seatings and covers
Every seating has a capacity in covers. Lunch, dinner and late dinner can each have their own covers, hours and release time.
Product · Restaurant reservations
Take the reservation with the data the hotel already holds.
Room, guest category and nights come from the PMS or are entered once. The system applies the seating's capacity, the table, the category's price and the restaurant's rules; the concierge only confirms.
Unlimited seatings, and restaurants included in each hotel's fee. No per-cover fee.
Venues
Each restaurant, the way it actually runs.
A breakfast buffet isn't booked like a twelve-seat omakase. Whatever differs is configured per restaurant and per seating.
Tables by type or floor plan
Ten twos, five fours, two eights per seating; or draw the dining room and let each reservation take its table.
Hours, release, days and closures
Opening days, release minutes before, how late you can book for today or tomorrow, and closures by date or seating, with a reason.
Search and edit
By room, last name, date, seating or status. Change party size, seating or notes without re-entering anything.
Service
Last-minute changes without breaking the capacity.
One more guest shows up: the system recalculates and reassigns the table on its own. If the seating can't take it, a supervisor can open capacity on the spot with an override that is audited, with user and time.
- Change the party size and the table is reassigned automatically
- Capacity on the spot with an audited override
- Allergens and dietary restrictions travel with the reservation to the kitchen
Reports
Reservations, covers and attendance, restaurant by restaurant.
Which seating fills up, how many guests showed up, how many reservations get canceled, and how each hotel in the group compares. Exportable, without asking anyone.
- Reservations and covers per seating
- Attendance per restaurant
- Comparison across hotels
Communication
Bilingual emails, sent automatically.
Confirmation, change and cancellation
Spanish and English in the same email, with dress code, policies and the restaurant's details.
Reminder
On the day of the reservation, in the hotel's time zone.
Full activity trail
Who created, changed or canceled each reservation, with IP and time. Kept for 12 months.
Also worth a look
- All-inclusive resortsCovers per seating that close when full, inclusion by guest category and stay, one host for buffet and à la carte. Reservations for all-inclusive resorts.
- Chains and groupsSeveral hotels, each in its time zone, rules per organization, hotel or restaurant, roles and permissions, audit trail and your own SMTP. For hotel chains.
- PricingMesatto pricing: three plans with a fee per hotel, restaurants included, monthly or annual billing and no per-cover fees. 14-day free trial.
- Vs. spreadsheetsWhat happens to covers, pricing by guest category and no-shows when reservations live in a spreadsheet, and what changes with Mesatto.
- Floor planDraw the dining room with its tables and areas: every reservation gets its table, keeps to the guest's area, and the host runs service on the plan.
- IntegrationsOPERA Cloud available; Mews and Cloudbeds, not yet. Bilingual transactional email, your own SMTP on Enterprise, public API, webhooks and an MCP server.
- Prevent overbookingWhy a seating gets overbooked and how to prevent it: capacity in covers, one record for every channel, a hard stop when full and named exceptions.
- Managing à la carte reservationsHow an all-inclusive resort allocates seats at its à la carte restaurants: covers per seating, visits per stay, booking channels and the host stand.
Frequently asked questions
How many restaurants and seatings can I have?
No cap: each hotel includes 3 restaurants on Starter and 6 on Pro, and any beyond that are billed as additional; on Enterprise they are unlimited. Each restaurant defines its own seatings, covers, tables, hours and closures.
What happens when a seating is full?
The reservation is declined with a reason. A user with the permission can force an override; it is recorded with user and time and shows up in the reports.
Are tables mandatory?
No. You can run on covers alone, declare tables by type and seating, or draw the floor plan. With tables, the reservation takes the one that fits and is reassigned when the party size changes.
Does it work without a PMS?
Yes. Room, guest category and nights are entered once per reservation. With OPERA Cloud connected, they populate automatically.
Can guests book on their own?
Yes, through the guest booking page: a link or QR code, room number and last name, and their category's price in view before confirming.