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Connects to OPERA Cloud
Spanish and English
Role-based access and audit trail
API and AI assistants
Kōyō · floor plan
Dinner 20:30 · 18 of 24 covers · 2 tables free
ListPlan
AllTerraceDining roomBar
Terrace
Dining room
T12
T22
T32
T44
T54
S14
S24
S38
FreeBookedSeatedSandoval · 4 → T4, requested the terrace
SF
Sandoval family
Playa Serena Cancún · since March 2025
Regular
Severe allergy: shellfishGluten-freeAnniversary · Sep 22
8
visits
0
no-shows
Kōyō · Fri 20:30
next reservation
They prefer the terrace, away from the kitchen. They bring their own wine on their anniversary.
Note by Valeria · Supervisor · Aug 12
Recent visits
Aug 12Brasa · Terrace4 guestsArrived
Aug 10Kōyō · T42 guestsArrived
Mar 14Marea · Dining room4 guestsArrived
Kōyō · floor plan
Dinner 20:30 · 18 of 24 covers · 2 tables free
ListPlan
AllTerraceDining roomBar
Terrace
Dining room
T12
T22
T32
T44
T54
S14
S24
S38
FreeBookedSeatedSandoval · 4 → T4, requested the terrace
Playa Serena Cancún
Room 1260 · Sandoval family · Club
Pick a day
TodayTomorrowThuFri
Kōyō
Japanese · dinner 19:00 and 20:30
Included
Brasa
Grill · dinner 19:00
MX$ 850per person
Sobremesa
Chef's table · 12 seats
Requires 4 nights
Charged to the room · no card needed
Sample data
Floor plan and tables
Tables are assigned automatically. The host sees them on the plan.
Draw each dining room once, with its tables and areas. From then on, every reservation takes the table or combination that fits, keeps to the area the guest asked for, and the host sees the service at a glance: free, booked, seated.
A table or combination assigned on booking, no double-seating
Guests ask for an area: terrace, dining room or bar
FreeBookedSeatedSandoval · 4 → T4, requested the terrace
Sample data
Guest profiles
Know who's coming before they sit down.
Every reservation feeds the profile of the person who made it: visits, no-shows, allergies over time and what your team noted last time. It is linked automatically by email or PMS profile, never by a similar name.
Severe allergy: shellfishGluten-freeAnniversary · Sep 22
8
visits
0
no-shows
Kōyō · Fri 20:30
next reservation
They prefer the terrace, away from the kitchen. They bring their own wine on their anniversary.
Note by Valeria · Supervisor · Aug 12
Recent visits
Aug 12Brasa · Terrace4 guestsArrived
Aug 10Kōyō · T42 guestsArrived
Mar 14Marea · Dining room4 guestsArrived
Sample data
Guest booking page
Guests book from their room. No hotel app needed.
A link or QR code in the room. Guests sign in with their room number and last name, see their category's price, pick an area and seating, and charge it to the room. The same rules your concierge applies.
Guests book on their own, under your hotel's rules.
From their phone, without downloading anything or creating an account. They see what's included in their category, what carries a charge, and nothing the hotel doesn't want to offer.
Room number and last name, no password
Area and seating with real availability
Charged to the room: we never ask for payment details
Reservations, covers and attendance, restaurant by restaurant.
Reports computed in the database, not in a spreadsheet: the same figure on screen, in Excel and in PDF. And a comparison across hotels for whoever runs the group.
Your app, your kiosk or your AI assistant, under the same rules.
A documented public API, signed webhooks and an MCP server for Claude, ChatGPT or Copilot. Each key sees only the hotels and restaurants you assign it.
OpenAPI contract with a changelog
HMAC-signed webhooks with retries
Per-integrator quotas to split capacity across channels
Per hotel per month, with several restaurants included depending on the plan; each extra restaurant has its own fee. Never per cover, per reservation or by commission, and an archived hotel or restaurant stops being billed. The invoice shows the plan fee for each hotel, any additional restaurants and a prorated adjustment if they change mid-period.
Does it work without OPERA?
Yes. Without a PMS, the concierge enters the room and guest category, or the category is derived from the room number. With OPERA connected, they populate automatically.
How long does setup take?
An afternoon for the first restaurant: a wizard walks you through seatings, prices and policies. On Enterprise, OPERA is connected from the dashboard with your hotel's credentials.
Do I have to draw the floor plan?
No. It's optional per hotel: without a plan, covers are controlled per seating and table type. Once you draw it, tables are assigned automatically.
Is there a contract or lock-in?
Not with monthly billing: you pay per month, per hotel, and cancel whenever you want. Annual billing is optional, paid upfront and discounted. Enterprise is agreed case by case.
What happens when the 14 days are up?
We email you four days before. If you don't pick a plan, the account is paused: your data is kept, but reservations can't be taken or changed until you activate it.
Do I have to migrate the reservations I already have?
No. New reservations come in through Mesatto from the day you turn it on; the ones you already had are handled as they are today.
Can I try it without leaving my current system?
Yes. The trial is a separate organization and doesn't migrate the reservations you already have. Mesatto looks up the PMS but doesn't write to it, and it also works without a PMS. You can start with one restaurant while the others keep running as they do today; if you don't pick a plan when it ends, the account is paused and nothing is charged.
Can I try it with my team?
Yes: invite your team by email and load the demo resort to practice without touching real data.
Is my data safe?
Each organization sees only its own data, each role sees only what it needs, and every change records who did what and when. Connections are encrypted, PMS credentials are stored encrypted, and we keep only a fingerprint of each API key. If a guest asks, you anonymize their profile and reservations in one step.
Do you issue CFDI invoices?
Yes. Prices in Mexican pesos plus VAT, with a CFDI invoice to your legal entity.
Can I connect an AI assistant?
Yes, on the Enterprise plan. Claude, ChatGPT or Copilot check availability and book under the same rules each restaurant applies, and ask for confirmation before booking.
See it running on a sample resort.
We email you three logins (concierge, host and management) to a resort with two hotels and six restaurants. No calls. And when you want your own: fourteen days free, no credit card.